Right of withdrawal


You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.

To exercise the right of withdrawal, you must inform us, la DIVA boutique, Inh. Michele Sozio, Im Tal 14, D-72513 Hettingen, Tel. + 49 (0) 75 74/50 63 186, Fax + 49 (0) 75 74/ 50 63 188, E-Mail: info@ladiva-boutique.de, of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model withdrawal form, but it is not obligatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, except the costs of delivery, without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. The costs have been estimated at about 5 EURO in Germany and about 15 EUR within Europe (DHL). You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Please return the goods in full and their original packing to: la DIVA boutique, Inh. Michele Sozio, Im Tal 14, D-72513 Hettingen

Shoes and all other items must be in new, unused condition without any scuffs or scratches. We strongly recommend you try the shoes on a carpeted surface. Shipping fees for orders returned from outside of Germany may vary based on the destination of origin's rates and duties/custom costs. We suggest you visit your local shipping carrier for a quote before shipping.

Please have the return certificate of posting stamped or signed so that you have got some proof of your returning the goods. Once your return is received and inspected, we will process your return or exchange.

Model withdrawal form

(complete and return this form only if you wish to withdraw from the contract)

- To
[Street Adress]
[Zip Code/City]

- I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*),

- Ordered on (*)/received on (*),

- Name of consumer(s),

- Address of consumer(s),

- Signature of consumer(s) (only if this form is notified on paper),

- Date

(*) Delete as appropriate.